Shipping policy

Last Updated: 08/20/2026

At Verlandi we carefully prepare and ship your orders to provide you with a simple and reliable experience.

Processing times

Orders are usually processed and prepared within [24-48 business hours] after confirmation.

Delivery times

Once the order is shipped, the estimated delivery time is approximately 3-5 business days. Delays may vary depending on the destination, the carrier and peak periods.

Deliveries may take a little longer during:

sales or promotional periods;
public holidays;
the festive periods;
difficult weather conditions;
Carrier issues

Shipping costs

Shipping costs are calculated and displayed at checkout, before the order is validated. Free shipping offers may be offered during special promotions.

Order tracking

When your order is shipped, you will receive an email with tracking information, when available. Please allow up to 24-48 hours for the tracking information to be updated.

Shipping address

It is the customer's responsibility to provide a complete and accurate address. We cannot be held responsible for any delays or additional charges caused by an incorrect or incomplete address.

If you notice an error in your address, contact us quickly at [support@verlandi,com]. We will do our best to change the information before shipping, but we cannot guarantee that the change will be possible.

Delayed, lost or damaged package

If your package is delayed, lost or damaged, please contact us at [support@verlandi.com] indicating:

your order number;
your full name;
a description of the problem;
photos, if the package is damaged.

We will contact the carrier or our fulfillment partner to find a solution as soon as possible.

Please note that once the package has been handed over to the carrier, the delays may depend on the carrier and be beyond our control.

Parcel marked as delivered

If tracking shows that your package has been delivered, but you haven't received it, we recommend that you check:

your mailbox;
the entrance to your home;
the surroundings of your property;
with neighbors or members of your household.

If the package cannot be found, contact us within [48 hours] of the delivery confirmation.

Questions

If you have any questions about delivery, please write to us at:

Email: [support@verlandi.com]
Brand Name: [verlandi]

3-5 day lead times must be confirmed according to the exact terms of your supplier and carrier. If this time only includes the processing of the order, it is preferable to indicate the processing time and the delivery time separately.